Partners

Neyðarlínan relies on collaboration with a number of parties to be able to provide first-class emergency and safety services.

Responders are those who are called by Neyðarlínan to provide assistance on site.

Referral partners are those to whom Neyðarlínan refers callers when assistance does not need to be sent to them.

Professional partners help Neyðarlínan to provide the best emergency assistance possible and, on the other hand, rely on information from the Neyðarlínan in their work.

Technical partners develop and operate the technical infrastructure that Neyðarlínan relies on at the call center and throughout the country and region.

Responders

Civil Protection Department

The tasks of the Civil Protection Department revolve around the preparation of the civil protection system and the public to respond to natural hazards, accidents, or events that may threaten public safety, and the Civil Protection Department's response to those events.

Icelandic Coast Guard

If a distress call is received from the sea to 112, it is directed to the Maritime Watch Station (IRCA), which is responsible for receiving and transmitting reports of accidents at sea. IRCA is staffed by people with expertise in organizing search and rescue at sea. The professional manager of IRCA is the Icelandic Coast Guard.

The Red Cross

All Red Cross branches of the society form the Icelandic Red Cross emergency response network. There are 51 of them and they are located all over the country. When major events occur, Red Cross volunteers set up relief centers or carry out other important tasks for the benefit of civil protection in the country.

Landsbjörg (ICE-SAR association)

Landsbjörg's activities aim to prevent accidents and save lives and property. To that end, a strong group of volunteers is available in case of an emergency, day or night, all year round. Emergency services call out Landsbjörg volunteers for operations.

Fire department

Firefighters play a key role in responding to accidents or fires. Emergency responders call firefighters and emergency teams to the scene depending on the nature of the operation, thereby coordinating the response of the 38 fire departments operating in the country.

The Icelandic Police

Emergency responders receive calls and tasks for the police via 112. They analyze tasks and forward the information to the Police Communications Center, which ensures that tasks are handled by the relevant police district.

Child Protective Services

The goal of Child Protective Services is to ensure that children living in unacceptable conditions or children who endanger their health and development receive the necessary assistance. Neyðarlínan accepts notifications to child protection services in accordance with the mandate and procedures of each committee.

Vegagerðin

The Icelandic Road and Coastal Administration (Vegagerðin) gives information about road conditions and traffic 24/7 by phone (call 1770) or online at Umferðin.is

The Red Cross helpline

No issue is too small or big. Total confidentiality. Open 24/7. You can call 1717 or use the webchat.

Læknavaktin

Many people call in both for general illnesses because they can't reach a GP and for emergencies. One of the roles of an emergency dispatcher is to distinguish between the two. Calls for general illnesses and minor accidents during daytime hours are directed to Læknavaktin.

Heilsugæslan

Heilsuvera

Administration of Occupational Safety and Health

The goal of the Administration of Occupational Safety and Health is that everyone gets safe home from work

The Health Inspectorates

All municipalities operate health inspectorates that monitor housing, facilities, and hygiene practices in businesses where the public seeks services.

Poison Control

The national hospital (Landspítali) runs a toxicology center that gives information and advice on response and treatment when there is a suspicion of consumption of toxins of poisons.

Resources

Neyðarlínan has collected information about various resources where you can seek advice and assistance. I

Professional partners

Landspítali - Háskólasjúkrahús

LSH (Landspítali Háskólasjúkrahús) is the medical coordinator and advisor to the Emergency Line on health services. LSH reviews and develops the Emergency Line's procedures regarding response and response to accidents, illnesses and other matters related to emergency health services.

Housing and Construction Authority

The role of the Housing and Construction Authority is to ensure active monitoring of quality and safety in civil engineering and the correctness of property registration. It also carries out analyses and reliable property valuations.

Safety Investigation Authority

The goal of the Safety Investigation Authority (SIA-Iceland) is to identify the causal factors that led to a fatal or serious transport accident in order to improve safety and prevent similar accidents. When a transport related accident occurs that falls within the scope of SIA-Iceland, 112 notifies the board about it.

Samsýn

Among the most important tools for emergency workers is the geographic information system SiteWatch, which Samsýn has designed and developed in collaboration with Neyðarlínan.

Trackwell

The fleet monitoring system Trackwell VMS is used by the Maritime Watch Station to monitor the Icelandic fleet.

The Electronic Communications Office of Iceland

Responsible for the administration of electronic communications and network security in Iceland